The organisation
WEC Lines is a dynamic medium-sized maritime transport organisation specialising in container transport. Our services focus primarily on the United Kingdom, Portugal, Spain, the Canary Islands and North and East Africa. Our head office is located in Rotterdam. We also have offices in Hamburg, Le Havre, Antwerp, Barcelona, Nairobi and Mombasa, among others.
For our head office in Rotterdam, we are looking for a Customer Service Representative.
The Custom Service Representative is part of the Agencies department and reports to the Customer Service Supervisor.
About the role
As a Customer Service Representative, you are the main point of contact for our customers. You coordinate export shipments from start to finish, monitor the logistics process and ensure clear and accurate communication throughout. Your customer-focused approach helps us deliver a high level and maintain WEC Lines’ professional image.
Key tasks and responsibilities
- Coordinate export shipments from start to finish
- Maintain customer contact and process bookings
- Process and maintain customer and shipment data
- Ensure export shipments are operationally ready for departure
- Proactively provide customers with relevant shipment information
- Identify opportunities to improve processes and efficiency
- Coordinate with internal departments and external partners to ensure smooth shipment execution
- This role includes evening and weekend shifts on a rotational basis as part of the regular working schedule.
What you bring
- MBO+ or HBO level of education and thinking, preferably in logistics or a related field such as STC
- Experience in shipping or container logistics is a strong advantage
- Good command of Dutch and English, both written and spoken. German is a plus
- Customer- and service-oriented, with strong communication skills
- Proactive and accurate, with a solution-oriented approach
- A true team player
- Commercial awareness
- Data-driven mindset
- Strong focus on cost control and efficiency
- Entrepreneurial mindset
What we offer
- A varied and independent position in an informal working environment.
- A friendly, social and no-nonsense company culture
- A competitive salary
- A good pension scheme
- 27 vacation days with additional accrual options
- A full-time working week of 38.75 hours
- Travel allowance of €0.25 per km
- 8% holiday pay
- A fixed 13th month
Are you the person we are looking for? Apply now and become part of our team!
If you would like more information about this position, please contact Hans Meeder at our Rotterdam office or send your CV and cover letter to nld-hr@weclines.com. Please only apply if you already live in The Netherlands and have official permission to work here.
A Certificate of Good Conduct (VOG) application, reference check and pre-employment screening through the Waarschuwingsregister Logistieke Sector (WLS) are part of the recruitment process.
Are you a customer-focused multitasker with a passion for shipping? Apply now and make a difference at WEC Lines!
Good to know: we are moving!
Our current office is already great, but it is about to get even better. Early next year, we will move to a beautiful new office at Blaak 555! A brand-new and inspiring workplace in the heart of Rotterdam.
