The organisation
WEC Lines is a dynamic medium-sized maritime transport organisation specialising in container transport. With +50 years of experience, our services mainly concentrate on Belgium, Germany, Portugal, Spain (incl. the Canary Islands), the UK, Ireland, Morocco, North and East Africa and the Red Sea.
Are you technically strong, communicative and customer oriented? Do you enjoy supporting users and solving problems quickly and efficiently? Then we are looking for you!
About the role
As a Helpdesk Assistant you will provide IT support to end users in seven countries. You will solve technical problems and support the use of Microsoft 365, software packages, hardware and network environments.
Key tasks and responsibilities
- Support end users and solve IT problems
- Register, analyze and handle incidents via phone, email and ticketing system
- Installing and configuring hardware and software
- Performing updates and maintenance on systems and applications
- Documenting problems, solutions and procedures
- Train and guide end users in the use of new systems
What you bring
- Minimum of 5 years of experience in a similar help desk or IT support role
- Thorough knowledge of Microsoft 365, Windows Server and RDP terminal server environments
- Excellent oral and written communication skills in Dutch and English
- Analytically strong and solution oriented
- Customer focused, proactive and stress resistant
What we offer
- An independent and varied position with room for own initiative
- An informal and no-nonsense working atmosphere
- Competitive salary
- A good pension scheme
- 27 vacation days and a 38.75-hour work week
- Commuting allowance of €0.23 per kilometer
- 8% vacation allowance
- 13th month
Are you the person we are looking for? Apply now and become part of our team!
Please contact Petra Kloet at our Rotterdam office or email your CV to petra.kloet@nl.weclines.com. Please only apply if you already live in The Netherlands and have official permission to work here.
